Return Policy

We get it—sometimes things just don’t work out, and that’s okay! We want to ensure your satisfaction, so here’s our return policy, sprinkled with a pinch of humor:

The “Oops, wrong size!” Scenario:
If you accidentally ordered a product that doesn’t fit quite right (we won’t ask how you ended up with a toy for a giraffe), fear not! You can return it within 24 hours of purchase, as long as it’s in its original, unopened packaging. We’ll help you find the perfect fit!

The “Not What I Expected” Surprise:
If you opened your package, excitedly unwrapped your new treasure, and realized it wasn’t what you anticipated (perhaps you thought it was a self-stirring coffee mug, but it turned out to be a self-stirring… well, you know), don’t worry! As long as the item is unused and in its original condition, you can return it within 24 hours. We understand that sometimes surprises are better left to birthday parties.

The “Defective Dilemma”:
In the unlikely event that you received a faulty product (like a vibrator that only hums “Twinkle, Twinkle, Little Star”), we sincerely apologize for the inconvenience. Please contact our support team within 2 hours of receiving the item, and we’ll do everything we can to make it right. We promise, we test our products for quality, not nursery rhymes!

The “Change of Heart”:
We understand that sometimes people change their minds (and we’re not just talking about hair color or tattoo choices). If you’ve had a change of heart about your purchase, you can return it within 24 hours, provided it’s in its original condition and packaging. We won’t judge; we’ve all made impulsive decisions (like buying a life-sized cardboard cutout of a celebrity and realizing you have no space for it).

Please note: For hygienic reasons, we cannot accept returns on items that have been used or opened (for obvious reasons—let’s keep things clean!). Additionally, return shipping costs may be the responsibility of the customer, unless the item is deemed defective or incorrect.

If you need assistance with a return, simply reach out to our delightful customer support team. We’re here to help, make you smile, and ensure your shopping experience remains pleasurable.

Remember, life is full of surprises, and we’re here to make sure they’re the good kind!

With laughter and understanding,
The PHESEXTOYS Team.

Thank you